We offer a 10 day exchange period for purchases made in-store and a 14 day exchange period for items purchased online, from the date of the purchase (see below for Christmas returns policy).
Sale items are not eligible for refund or exchange.
For hygiene reasons, we cannot accept returns of earrings. Returns of swimwear must have hygiene stickers still attached.
A receipt or proof of purchase will be required for all exchanges.
We do not refund items unless the goods purchased are deemed faulty.
Items for exchange will only be accepted if the item is in original condition, new, unwashed, unworn and/or unused, original labels and/or tags are intact and in original packaging. Items and their original packaging must not be marked, damaged or scratched and must be returned within the time frames as outlined above.
For exchange of online orders, the cost of postage to return the originally purchased items is your responsibility. In addition, we request that a prepaid satchel be included with your return which we will use to deliver your exchanged item/s.
If we are not able to exchange your item in line with your preferences or due to item availability, we will issue a credit note for the value of your order, less the original freight fee. Your credit note will be valid for 8 weeks.
Christmas returns policy
During the lead up to Christmas we offer an extended returns policy. This policy will apply to full-priced items purchased between 15 November to 24 December.
If you have purchased an item during this period, you will have until 31 January of the following year to return the item for an exchange or store credit (to the value of the purchase price).
The terms and conditions that apply under our standard returns policy (as noted above) also apply here.
All goods are checked and carefully wrapped and packaged prior to sending them out to you. If your goods happen to arrive damaged or you find them to be faulty then please contact us by phone at your earliest convenience (within 7 days of receiving your order).
We will refund or exchange (if still in stock) any items that we agree to have been found faulty or damaged. All damaged or faulty items must be returned to us at the shop before a refund or exchange can be processed. We will also reimburse you for the freight incurred for sending the parcel back to us as long as you use Australia Post.
Should you have any questions please email us at email@example.com or call us on (02) 9579 5000